Frequently Asked Questions

The health and safety of our staff and guests are very important to us! This has been a tough year for everyone, but we believe skiing and snowboarding provide vital winter physical activity and help sustain healthy strong families. An active community is a healthy community and never has physical activity been more important!

Here are our answers to the most frequently asked questions:

What does ‘Face Covering required’ mean?

Face coverings required means you must be covering your face with a neck tube, a balaclava, a scarf, or facemask. Face coverings must be large enough to completely and comfortably cover the nose and mouth without gaping.

Face coverings are required everywhere on the resort except when seated to eat or drink.

Those with medical mask exemptions, please contact General Manager David Martel directly through email david@canyonski.ca

Why will the hours look different this year?

The hours will look different this year as currently most schools are not permitted to take field trips to us on their buses. As school groups are 98% of our business on weekday mornings- we will have to make adjustments in order to remain open to the general public. We don’t know what those hours will 100% look like yet but are committed to being open on school PD days, when school groups are scheduled to come, and whenever we have training or race bookings.

We do not want to reduce or limit the snowmaking or the lifts and runs open, so the alternative option is to reduce the hours of operation. Please stay tuned as this will change throughout the season if needed.

Can I still bring my day bag in the lodge?

Yes, you can still bring a day bag or backpack into the ski lodge main floor. No bags of any kind will be permitted upstairs in our cafeteria/lounge. Please keep in mind locked lockers and cubbie holes are limited and there is NO space or seating to come in and get ready anymore on the main floor. We know this is tough news for people, it’s hard for us too, but everyone must come ready to ski and use their car as basecamp as much as possible.  

Why is the upper road and top ticket window only open weekends and holidays and why does it not open right away?

Firstly, we understand how convenient and important it is to season pass holders and guests of Canyon Ski Resort! Much preparation is needed to open the upper 2km of road, parking lot, and top ticket window so the public can safely access it. 

This year, in order to encourage more physical distancing, the upper road, top parking lot, and ticket window, are now open Thursdays and Fridays at 4:30pm, and weekends and holidays at 8:45am. we are going to try to shift our focus from just snowmaking and open the upper road and ticket window earlier around December 5th– December 12th (Conditions permitting).

The upper road and parking lot are directly affected by visitor capacities. If we are not seeing the skier numbers, we simply cannot afford to keep this open.

** We hear the feedback and recognize that having more offerings in the Upper Village of our resort is something our guests may want. In order to build up those amenities and see if we can potentially create an upper village vibe, we are waging interest to see how many people would be willing to pay a parking use fee or increased lift ticket fee in order to have this road open earlier and/or expand the hours for future seasons and future upper village development. Please send us your thoughts if you would like to see this to info@canyonski.ca

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