Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

The health and safety of our staff and guests are very important to us! This has been a tough year for everyone, but we believe skiing and snowboarding provide vital winter physical activity and help sustain healthy strong families. An active community is a healthy community and never has physical activity been more important!

Here are our answers to the most frequently asked questions:

Will you be limiting lift tickets or season passes for hill capacity?

At Canyon, there are over 80 hectares of skiable terrain. When out on the slopes, there is a lot of space for skiers and snowboarders to spread out. We do not plan to limit the number of pass holders or ticket holders who can ski or ride and will be opening up our outside ticket window to help reduce the number of people inside. We are however limited to the number of people allowed to eat upstairs in the day lodge. Please consider coming inside only to get rentals if required, to eat in the cafeteria, or to use the washrooms.

What does ‘Face Covering required’ mean?

Face coverings required means you must be covering your face with a neck tube, a balaclava, a scarf, or facemask. Face coverings must be large enough to completely and comfortably cover the nose and mouth without gaping. 

Face coverings are required everywhere on the resort except when sitting and eating or drinking.

Why will the hours look different this year?

The hours will look different this year as currently most schools are not permitted to take field trips to us on their buses. As school groups are 98% of our business on weekday mornings- we will have to make adjustments in order to remain open to the general public. We don’t know what those hours will 100% look like yet but are committed to being open on school PD days, when school groups are scheduled to come, and whenever we have training or race bookings.

We do not want to reduce or limit the snowmaking or the lifts and runs open, so the alternative option is to reduce the hours of operation. Please stay tuned as this will change throughout the season if needed.

Can I still bring my day bag in the lodge?

Yes, you can still bring a day bag or backpack into the ski lodge main floor. No bags of any kind will be permitted upstairs in our cafeteria/lounge. Please keep in mind locked lockers and cubbie holes are limited and there is NO space or seating to come in and get ready anymore on the main floor. We know this is tough news for people, it’s hard for us too, but everyone must come ready to ski and use their car as basecamp as much as possible.  

Why is the upper road and top ticket window only open weekends and holidays and why does it not open right away?

Firstly, we understand how convenient and important it is to season pass holders and guests of Canyon Ski Resort! Much preparation is needed to open the upper 2km of road, parking lot, and top ticket window so the public can safely access it. Normally our focus in the early season is on making snow to open the resort runs not on opening a 2nd parking lot as the hill is never at capacity until the few busy days of Christmas break.

This year in order to encourage more physical distancing, we are going to try to shift our focus from just snowmaking and open the upper road and ticket window earlier around December 5th– December 12th (Conditions permitting).

Due to insurance requirements, safely maintaining two 2km roads in the winter is extremely costly and difficult for a small ski resort such as ourselves. Besides the required, gravel, plowing, and general maintenance, the upper road and parking lot are also not lit and do not benefit from the glow of our resort lights. As a result, we are unable to safely have this road open in the evenings.

The upper road and parking lot are directly affected by visitor capacities. If we are not seeing the skier numbers, we simply cannot afford to keep this open.

** We hear the feedback and recognize that having more offerings in the Upper Village of our resort is something our guests may want. In order to build up those amenities and see if we can potentially create an upper village vibe, we are waging interest to see how many people would be willing to pay a parking use fee or increased lift ticket fee in order to have this road open earlier and/or expand the hours for future seasons and future upper village development. Please send us your thoughts if you would like to see this to info@canyonski.ca

Canyon’s Up To Date Covid 19 Procedures

Canyon’s Up To Date Covid 19 Procedures

Please “BE THE REASON WE HAVE A SEASON” by following these COVID-19 Guidelines and Procedures:

Please do your part and do not visit Canyon Ski Resort if:

You are ill or experiencing any COVID-19 symptoms, including:

  • Fever
  • Cough
  • Shortness of breath
  • Difficulty breathing

Or if:

  • You, or anyone in your household, has traveled outside of Canada in the last 14 days
  • You, or anyone in your household, has been in close contact with a confirmed or possible case of COVID-19 in the last 14 days
  • You are currently being investigated for a suspected case of COVID-19
  • You are currently required by Alberta Health Services to isolate or be in quarantine

*Last Updated: Nov 26, 2020*

General Overview & Safety Protocols
  • We will have a lot of signage installed around the resort to encourage all guests to self-regulate social distancing when in the parking lots, inside and outside the lodge.
  • All staff, volunteers, and guests are required to wear face coverings while inside or outside where 6-foot distancing is not possible. You are only permitted to remove your face covering while eating or drinking.
  • Enhanced cleaning and disinfecting procedures have been implemented
  • There will be a reduced maximum number of people allowed inside the lodge including the main area, rental shop, and upstairs cafeteria and lounge. As a result, we encourage people to come inside only when necessary and not plan to meet or socialize inside. No one is permitted inside the lodge to get dressed (there is no longer a seating area to get ready in the main floor lobby) you must arrive ready.
  • NO outside food or beverages are permitted upstairs in the Cafeteria or Lounge due to decreased seating capacity.
  • Hill hours will be different as schools are not permitted to come in the mornings due to bussing.
  • The hill may close at -25 degrees Celsius due to restricted lodge access. These changes will be communicated on our website and via our social media channels.
  • All staff will be required to do a health screening before every shift and staff who are ill will not be permitted to work.
  • Hand sanitizer will be provided throughout the lodge
  • Wherever possible, physical distancing of two meters will be required.
Accessibility & Drop-off

This year, we have specific Entry and Exit signs in the lodge, please follow them. This is to encourage appropriate distancing and guest safety.

We are modeling New Zealand’s moto of “your car is your basecamp.” Limited lockers and cubbies will be available in the main floor lodge for children’s backpacks. NOTE: There will be ZERO places to sit to get dressed and ready in the lodge, you need to come dressed and ready to go. (This means putting ski/snowboard boots on in the parking lot, or on the picnic tables outside.

  • Please leave bags and personal items in your vehicle as there will be limited storage space
  • There will be limited lockers available for day use. We suggest bringing only what you need to the hill or packing a small backpack you can take on the hill with you.
  • No parking out front in the designated handicap stalls.

As always we will aim to have the upper road to the upper parking lot open on weekends and holidays. We are trying to have the upper road open sooner in December if possible. Parents will still be permitted to drop off both up top and in front of the lodge, in a STOP and GO fashion, NO parking.

Day Lift Tickets & Season Passes

We ask that only one person per party go inside to make the lift ticket purchase. You will be able to pre-purchase lift tickets online for a 5% discount but they can only be purchased a minimum of one day before (until noon). Tickets can be pre-purchased HERE.

  • Lift tickets are only valid for the day they are purchased. No rainchecks, no refunds, or credits will be provided for unused tickets. Tickets may be limited so that we may encourage social distancing within peak times, so it’s best to buy ahead. You will be given an online receipt that you will present at the ticket window to redeem your valid lift ticket. We will have markers to help with social distancing but ask that you leave at least 6 feet of distance between parties while waiting.
  • Ticket windows will be in operation during the 2020-21 winter season. Both indoor and outdoor windows will be open, but we encourage all guests to purchase season passes or Costco tickets (direct to lift), punch passes, or pre-purchase lift tickets online for a 5% discount (must be pre-purchased minimum 24 hours in advance).
  • Traffic flow within the Day Lodge will look different this year. Please follow the directions.

While we will not require reservations to come skiing or snowboarding, we recommend all guests arrive dressed and ready to go. Season pass holders and Coscto pass tickets are Direct-to-Lift (Metal tags can be found outside the main doors of the Lift Ticket Cash Window). Punch passes still need to be redeemed at the cashier, and new this year are online prepaid lift tickets. Coming with your prepaid lift ticket, punch pass or season pass will allow us to reduce the lines at our ticket windows and guest services.

If you are a season pass holder, we will have mailed you info on how to pick up your pass once you have signed your online waiver, and you have provided a photo for your pass.

Lift tickets and season passes will remain available for purchase on our estore, and at the hill. But we highly recommend purchasing online to reduce that amount of time spent in the lodge.

Cafeteria & Lounge
  • When at the resort, face coverings will be required – except when seated at a table and eating.
  • Throughout the resort, we will have reduced seating in our lodge.
  • Tables and chairs will be spread out to allow for proper social distancing.
  • When dining indoors you must only be seated with members of your household. 
  • You can expect to see an updated simplified menu, including more grab and go options.
  • We are working to create a temporary tent outside and fire pit for use this winter to assist with extra seating and break from the wind. Unfortunately, due to seating restrictions, our seating capacity will be limited, therefore NO outside food or beverage will be permitted anywhere upstairs at ANYTIME.
  • All Seating on the second floor in the cafeteria/lounge is for paying patrons ONLY.
  • As lodge space is limited, we encourage all guests to limit their time eating in the lodge to 30 mins max and choose to eat before or after the lunch/dinner rushes. Pack your own lunch or eat outside the lodge or in your own car. During peak lunch or dinner times a 20-minute maximum limit will be in place.
  • Please leave bags and personal items in your vehicle as there will be no storage space – use your vehicle as a hub.
  • Restaurant Guidelines will be followed for this space in regards to increased cleaning protocols, limited seating, only seating with family/cohort groups, and social distancing.
Snow School
  • All Snow school staff will be expected and required to wear a face-covering while teaching. Except when able to maintain 2 meters distance. Instructors will no longer be allowed to join students for lunch.
  • All Snow School Clients will also be required to wear face coverings will in a lesson.
  • Group and private ski and snowboard lessons will be available for all ages this winter.
  • Class sizes will be smaller than in past years. Participants will be expected to arrive on the hill ‘lesson ready’, which could mean dressing and preparing equipment in the parking lot or in your vehicle.
  • Check-in procedures will be communicated in advance.
  • Face coverings will be required during check-in and lessons.
  • Watching Passes are no longer available for spectating lessons. If you need to be out on the beginner slope you must purchase a Foot Pass. 
Rental Shop
  • We will continue to rent out skis, snowboards, boots, snowblades, poles, and helmets. All rental equipment will be disinfected between each guest with certified AHS approved disinfectant.
  • Please follow the directional signage and face coverings will be required at all times when in the rental shop. We will have markers in place to assist with social distancing.
Tube Park

Canyon’s Tube Park will be open and in operation for the 2020/2021 Winter Season with maximum capacities in place to ensure guest safety. More information to come. 

Have questions? Check out our FAQ page!

Hours Feb 13th

Hours Feb 13th

We will be closed  Wednesday Feb 13th in the morning due to the cold weather forecast (-29 at 10 AM!!) but we will be open for night skiing from 5-9 PM. It is Kraze College Wednesday so when you show your valid college ID you will get your lift ticket 1/2 price!

 

Hours Feb 9th and 10th

Hours Feb 9th and 10th

We are OPEN tomorrow however we do have a delayed opening. We will be open 12 noon to 5 PM both Saturday and Sunday.

The Snow Tube Park will be closed all weekend.

Look forward to seeing you on the slopes!!

FINAL HOURS OF THE SEASON!

FINAL HOURS OF THE SEASON!

Get out here and use up those punch passes! our official closing date is March 25th! (Slush Cup)

THIS WEEK (12th-18th):

Mon – Tues Closed
Wed – Fri 10AM to 9PM
Sat – Sun 9AM to 5PM

TUBE PARK

Mon – Thurs Closed
Friday 5PM to 9PM
Sat – Sun 1PM to 5PM

NEXT WEEK (19th-25th):

Mon – Tues Closed
Wed – Fri 5PM to 9PM
Sat – Sun 9AM to 5PM

 

Resort Closing date is March 25th! (Slush Cup)