Frequently Asked Questions
The health and safety of our staff and guests are very important to us! This has been a tough year for everyone, but we believe skiing and snowboarding provide vital winter physical activity and help sustain healthy strong families. An active community is a healthy community and never has physical activity been more important!
Here are our answers to the most frequently asked questions:
Will you be limiting lift tickets or season passes for hill capacity?
At Canyon, there are over 80 hectares of skiable terrain. When out on the slopes, there is a lot of space for skiers and snowboarders to spread out. We do not plan to limit the number of pass holders or ticket holders who can ski or ride and will be opening up our outside ticket window to help reduce the number of people inside. We are however limited to the number of people allowed to eat upstairs in the day lodge. Please consider coming inside only to get rentals if required, to eat in the cafeteria, or to use the washrooms.
What does ‘Face Covering required’ mean?
Face coverings required means you must be covering your face with a neck tube, a balaclava, a scarf, or facemask. Face coverings must be large enough to completely and comfortably cover the nose and mouth without gaping.
Face coverings are required everywhere on the resort except when sitting and eating or drinking.
Why will the hours look different this year?
The hours will look different this year as currently most schools are not permitted to take field trips to us on their buses. As school groups are 98% of our business on weekday mornings- we will have to make adjustments in order to remain open to the general public. We don’t know what those hours will 100% look like yet but are committed to being open on school PD days, when school groups are scheduled to come, and whenever we have training or race bookings.
We do not want to reduce or limit the snowmaking or the lifts and runs open, so the alternative option is to reduce the hours of operation. Please stay tuned as this will change throughout the season if needed.
Can I still bring my day bag in the lodge?
Yes, you can still bring a day bag or backpack into the ski lodge main floor. No bags of any kind will be permitted upstairs in our cafeteria/lounge. Please keep in mind locked lockers and cubbie holes are limited and there is NO space or seating to come in and get ready anymore on the main floor. We know this is tough news for people, it’s hard for us too, but everyone must come ready to ski and use their car as basecamp as much as possible.
Why is the upper road and top ticket window only open weekends and holidays and why does it not open right away?
Firstly, we understand how convenient and important it is to season pass holders and guests of Canyon Ski Resort! Much preparation is needed to open the upper 2km of road, parking lot, and top ticket window so the public can safely access it. Normally our focus in the early season is on making snow to open the resort runs not on opening a 2nd parking lot as the hill is never at capacity until the few busy days of Christmas break.
This year in order to encourage more physical distancing, we are going to try to shift our focus from just snowmaking and open the upper road and ticket window earlier around December 5th– December 12th (Conditions permitting).
Due to insurance requirements, safely maintaining two 2km roads in the winter is extremely costly and difficult for a small ski resort such as ourselves. Besides the required, gravel, plowing, and general maintenance, the upper road and parking lot are also not lit and do not benefit from the glow of our resort lights. As a result, we are unable to safely have this road open in the evenings.
The upper road and parking lot are directly affected by visitor capacities. If we are not seeing the skier numbers, we simply cannot afford to keep this open.
** We hear the feedback and recognize that having more offerings in the Upper Village of our resort is something our guests may want. In order to build up those amenities and see if we can potentially create an upper village vibe, we are waging interest to see how many people would be willing to pay a parking use fee or increased lift ticket fee in order to have this road open earlier and/or expand the hours for future seasons and future upper village development. Please send us your thoughts if you would like to see this to email@example.com